Frequently asked questions

Clinevo works exclusively with veterinary, optical, and dental practices in the United Kingdom, with a particular focus on independent practices. Our AI tools and consulting services are built specifically for clinical environments — not generic business automation.

Clinevo offers a range of AI services designed specifically for veterinary, optical, and dental practices. These include AI receptionist setup and managed service, urgency routing, web chat and WhatsApp AI, no-show recovery, appointment optimisation, recall automation, lapsed client reactivation, care plan upsell prompts, post-visit follow-up, seasonal campaign automation, compliance reporting, and the Clinevo Academy training programme.

Clinevo is designed to work alongside your existing practice management system, not replace it. During the discovery phase, we assess your current tech stack and configure integrations so that data flows smoothly between your PMS and our AI tools without disrupting your team's workflow.

An AI receptionist answers incoming calls, books appointments, triages urgent cases, and handles routine enquiries — 24 hours a day, 7 days a week. It works alongside your existing team, picking up the calls they cannot get to, so no client is left on hold or sent to voicemail.

No. In some practices the AI receptionist handles the majority of calls, or even all of them, while in others it covers overflow and out-of-hours only. Either way, your team is freed up to focus on in-person care and complex queries. Practices that adopt AI reception typically see staff satisfaction increase because repetitive tasks are reduced, not jobs.

The AI receptionist uses urgency routing to detect emergency and time-sensitive calls. These are flagged and escalated immediately to the appropriate team member or on-call clinician, while routine enquiries are handled automatically. The routing rules are configured to match your practice's specific triage protocols.

Clinevo's AI receptionist starts from a one-off setup fee followed by a monthly managed service. The exact cost depends on call volume and the features you need. Most practices see a return on investment within 60 to 90 days through recovered missed calls alone.

No. Clinevo does not require long-term lock-in contracts. Services are provided on a monthly basis so you can scale up, scale down, or stop at any time. The goal is to deliver measurable results that make you want to stay, not contractual obligations.

You can choose individual services. Most practices start with the AI receptionist and add other services as they see results. Clinevo will recommend the combination that delivers the best return for your specific practice, but the choice is always yours.

A typical AI receptionist deployment takes two to four weeks from initial consultation to go-live. This includes discovery, configuration to your practice workflows, testing, and staff onboarding.

Practices using Clinevo's recall automation typically see a significant increase in recall compliance rates. Automated reminders reach clients through their preferred channels — SMS, email, or WhatsApp — at the right intervals, recovering appointments that would otherwise be missed.

Yes. Clinevo is a UK-based company and all systems are designed to comply with UK GDPR, the Data Protection Act 2018, and HIPAA requirements. Patient data is processed securely, encrypted at rest and in transit, and never used to train third-party AI models.