Every service is tied to a measurable business outcome: less admin, more revenue, better patient care. No fluff, no pilots that go nowhere.
Your practice keeps its existing phone number. Callers hear a natural voice within one second, no hold music, no IVR menus. We configure the entire system around your clinical workflows: appointment types, emergency escalation rules, FAQ responses, and wellness plan prompts. Live in 4–6 weeks.
Map your call types, escalation rules, and booking logic
Clinical persona, PMS integration, emergency protocols
Live testing with your team, prompt tuning, edge-case handling
Staff briefing, number switch, real-time monitoring for first 2 weeks
Configuration is just the start. We own the performance of your AI receptionist month-on-month, refining prompts, auditing calls, rolling out new features, and reporting against real business metrics. You get quarterly reviews with commercial data, not just technical dashboards.
AI-driven intake prioritisation on every inbound call. Routes urgent cases — emergencies, acute symptoms, time-sensitive bookings — to the right clinician or escalation path. Configurable per sector with RCVS, GOC, and GDC awareness built in. Positioned as intake routing, not clinical triage.
The same clinical AI extended to your website and WhatsApp. Clients can book appointments, ask FAQs, and triage concerns through their preferred channel, all handled by a single AI brain that knows your practice inside out. Configured alongside or after your voice receptionist.
Every empty slot costs your practice money. This service triggers automated follow-up within minutes of a cancellation or no-show, offering rebook options, filling the gap from your waitlist, and capturing the reason for future prevention. Recovers 20–40% of lost slots with zero staff effort.
Uses historical booking data to predict no-show likelihood, suggest optimal slot allocation, and dynamically adjust scheduling. Reduces gaps and wait times across your diary. Requires PMS read access to historical appointment data. The evolution of no-show recovery into proactive scheduling intelligence.
The AI identifies patients without a care or wellness plan and introduces it naturally during qualifying calls. No hard sell, just the right suggestion at the right moment. It works on every relevant call, turning your reception line into a passive revenue channel.
Automated recall campaigns, appointment reminders, and satisfaction surveys that run in the background. Most practices see recall compliance increase by 200–400% within the first quarter. We configure the sequences, connect to your PMS, and handle the ongoing optimisation.
Your PMS holds data on every client who hasn't visited in 12+ months. We analyse that data, segment by value, and deploy automated SMS and email campaigns that bring them back. Typical recovery rate: 15–25% of lapsed clients return within 90 days.
Automated SMS or WhatsApp check-ins sent 48–72 hours after every visit. The message surfaces any welfare concerns, prompts rebooking for follow-ups, and when the client is happy, asks for a Google review. Builds your online reputation and catches issues before they escalate.
Pre-built campaign sequences tied to the clinical calendar: flea and tick season, dental health month, vaccination drives, back-to-school eye tests, and more. Each campaign is configured once and runs automatically year after year, driving appointment bookings without manual effort.
Audit trail and reporting on all front-of-house data Clinevo touches: missed call rates, response times, consent capture, recall compliance, and communication logs. Sector-aware with RCVS, GOC, and CQC alignment. Scoped to communications data only — does not audit clinical records.
AI-assisted onboarding for practice staff on Clinevo tools. Call handling simulations, best-practice workflows, and new receptionist training modules. Strengthens adoption and retention across your team. Scoped to Clinevo product usage, not generic CPD.
Clinevo offers a range of AI services designed specifically for veterinary, optical, and dental practices. These include AI receptionist setup and managed service, urgency routing, web chat and WhatsApp AI, no-show recovery, appointment optimisation, recall automation, lapsed client reactivation, care plan upsell prompts, post-visit follow-up, seasonal campaign automation, compliance reporting, and the Clinevo Academy training programme.
No. Clinevo does not require long-term lock-in contracts. Services are provided on a monthly basis so you can scale up, scale down, or stop at any time. The goal is to deliver measurable results that make you want to stay, not contractual obligations.
You can choose individual services. Most practices start with the AI receptionist and add other services as they see results. Clinevo will recommend the combination that delivers the best return for your specific practice, but the choice is always yours.
The AI receptionist uses urgency routing to detect emergency and time-sensitive calls. These are flagged and escalated immediately to the appropriate team member or on-call clinician, while routine enquiries are handled automatically. The routing rules are configured to match your practice's specific triage protocols.
Practices using Clinevo's recall automation typically see a significant increase in recall compliance rates. Automated reminders reach clients through their preferred channels — SMS, email, or WhatsApp — at the right intervals, recovering appointments that would otherwise be missed.
Clinevo is designed to work alongside your existing practice management system, not replace it. During the discovery phase, we assess your current tech stack and configure integrations so that data flows smoothly between your PMS and our AI tools without disrupting your team's workflow.
A 30-minute conversation. No obligation. No jargon. Just a clear, honest assessment of where AI can help.